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ABOUT US
The Dog Bed Company trusts that you will be thrilled with it’s product and delighted with its service. We are a family run business and our customers are important to us. We hope you will be pleased to receive a personal service and look forward to hearing any feedback. If you have any suggestions or comments please email us at sales@thedogbedcompany.co.uk Our contact details: The Dog Bed Company Stewarts Cottage Graffham Petworth West Sussex GU28 0QE Phone: 01798 867364 07788 728534 Email: sales@thedogbedcompany.co.uk |
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MAKING A PURCHASE
Making a purchase could not be easier. Just select the items and sizes you require and click “Add to Cart”. You will be directed to the Paypal page
where you will see a summary of the items you have chosen with the prices and delivery costs. Check the order here and proceed to your payment by clicking “Check Out”. Payment can be made via your Paypal account or by credit or debit card.
If you would prefer not to order on-line or would like to pay by cheque or BACS, please telephone us or email your order. If there is no answer, please leave a message, and we will return your call as soon as possible.
DELIVERY COST
Once you have chosen your items and added them to your card you will be directed to the Paypal page where you see your delivery cost, together with a summary of your order. If paying by BACS or cheque, on receipt of your order by email or phone, an invoice will be forward to you with all details of your order together with delivery charges.
If you wish to collect yourself, please contact me direct to avoid the delivery charges.
SHIPPING & HANDLING
Once your order is received your dog bed will be made for you. We will normally despatch your bed by courier within 7-14 days but if you need it more urgently please contact us directly. If you are ordering a stock item we may be able to despatch it to you within 48 hours. We will confirm with you when the order is ready to be despatched.
If you wish to collect yourself, please contact me direct to avoid the delivery charges
We always endeavour to complete your order as quickly as possible but we cannot be held responsible for delays caused by other manufacturers or carriers. The Dog Bed Company will not accept any liability for any consequential loss caused by delays.
The prices quoted for delivery are for UK mainland only. If you require your goods to be shipped outside UK please contact us directly for a quotation.
DELIVERY SCHEDULE
Our courier will normally deliver the package to you within 72 hours of collection and often within 24 hours. Please make arrangements to receive the bed to avoid scheduling a second delivery.
VAT CHARGES
For orders made from the UK or the European Union VAT is included in the price.
CANCELLATION & REFUNDS
As all dog beds are made-to-order, once delivery has been made, refunds or exchanges can only be made if the piece is deemed to be faulty.
Orders are checked before being dispatched and are packaged well to avoid damage during transit. In the unlikely event of your bed being damaged when you receive it please contact us within 48 hours. Despite the fact the bed may be damage, it must be returned to us, and you are responsible for its safe return so please make sure the bed is suitable packaged, preferably in its original carton with the bubble wrap to protect it. We can only handle and concur your claims, once we receive the piece back. We can help book the return courier but you are responsible for packaging the bed appropriately.
We are not liaible for any returned items which are lost in the post or transit, so we suggest the items must be sent back using a trackable/recorded delivery method.
Failure to deliver to you by the specified time, is not permissible grounds for cancellation without penalty. Our cancellation penalty is 25% of the total price quoted on your order confirmation/invoice.
CARE OF YOUR DOG BED
We finish our dog beds with either a wax, a wax oil or a Danish oil. As with all items of quality wooden furniture a regular treatment of wax or oil will prolong the life of your dogs bed and help prevent watermarks and stains.
Making a purchase could not be easier. Just select the items and sizes you require and click “Add to Cart”. You will be directed to the Paypal page
where you will see a summary of the items you have chosen with the prices and delivery costs. Check the order here and proceed to your payment by clicking “Check Out”. Payment can be made via your Paypal account or by credit or debit card.
If you would prefer not to order on-line or would like to pay by cheque or BACS, please telephone us or email your order. If there is no answer, please leave a message, and we will return your call as soon as possible.
DELIVERY COST
Once you have chosen your items and added them to your card you will be directed to the Paypal page where you see your delivery cost, together with a summary of your order. If paying by BACS or cheque, on receipt of your order by email or phone, an invoice will be forward to you with all details of your order together with delivery charges.
If you wish to collect yourself, please contact me direct to avoid the delivery charges.
SHIPPING & HANDLING
Once your order is received your dog bed will be made for you. We will normally despatch your bed by courier within 7-14 days but if you need it more urgently please contact us directly. If you are ordering a stock item we may be able to despatch it to you within 48 hours. We will confirm with you when the order is ready to be despatched.
If you wish to collect yourself, please contact me direct to avoid the delivery charges
We always endeavour to complete your order as quickly as possible but we cannot be held responsible for delays caused by other manufacturers or carriers. The Dog Bed Company will not accept any liability for any consequential loss caused by delays.
The prices quoted for delivery are for UK mainland only. If you require your goods to be shipped outside UK please contact us directly for a quotation.
DELIVERY SCHEDULE
Our courier will normally deliver the package to you within 72 hours of collection and often within 24 hours. Please make arrangements to receive the bed to avoid scheduling a second delivery.
VAT CHARGES
For orders made from the UK or the European Union VAT is included in the price.
CANCELLATION & REFUNDS
As all dog beds are made-to-order, once delivery has been made, refunds or exchanges can only be made if the piece is deemed to be faulty.
Orders are checked before being dispatched and are packaged well to avoid damage during transit. In the unlikely event of your bed being damaged when you receive it please contact us within 48 hours. Despite the fact the bed may be damage, it must be returned to us, and you are responsible for its safe return so please make sure the bed is suitable packaged, preferably in its original carton with the bubble wrap to protect it. We can only handle and concur your claims, once we receive the piece back. We can help book the return courier but you are responsible for packaging the bed appropriately.
We are not liaible for any returned items which are lost in the post or transit, so we suggest the items must be sent back using a trackable/recorded delivery method.
Failure to deliver to you by the specified time, is not permissible grounds for cancellation without penalty. Our cancellation penalty is 25% of the total price quoted on your order confirmation/invoice.
CARE OF YOUR DOG BED
We finish our dog beds with either a wax, a wax oil or a Danish oil. As with all items of quality wooden furniture a regular treatment of wax or oil will prolong the life of your dogs bed and help prevent watermarks and stains.
